Alternative Work Arrangements

Virginia Summary

admin — Mon, 25 Sep 2023 19:59:43 +0000

Virginia Department of Social Services (VDSS) is a state-supervised, locally-administered child welfare system. The system includes approximately 2,000 staff, spread out across 120 local departments of social services (LDSS). In 2016, VDSS had a turnover rate of 29% among their entry level Family Services Specialists. They were working to implement technology tools for the workforce when they applied to be a Quality Improvement Center for Workforce Development (QIC-WD) site.

Washington Summary

admin — Mon, 25 Sep 2023 19:58:55 +0000

Designing a Telework Strategy to Improve Retention

Washington Department of Children, Youth & Families (DCYF) is a state-operated child welfare system. Child Welfare Field Operations is divided into six regions and employs approximately 2,200 people who are responsible for the direct service to children and families with active child welfare cases. In 2017, DCYF had an annual external turnover rate of about 26%. They applied to be a QIC-WD site with the goal of strengthening their child welfare workforce.

Virginia Key Findings

admin — Thu, 29 Jun 2023 16:41:13 +0000

Background

Washington Key Findings

admin — Thu, 29 Jun 2023 16:40:54 +0000

Background

Washington Theory of Change

admin — Thu, 18 Nov 2021 23:57:43 +0000

During the needs assessment process, theories of change were developed for the three primary areas of need identified in partnership with the Washington State Department of Children, Youth and Families. Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes.

Virginia Implementation Overview

admin — Mon, 27 Sep 2021 21:41:26 +0000

The Implementation Team

Washington Implementation Overview

admin — Mon, 27 Sep 2021 21:35:05 +0000

Implementation Team

Virginia Evaluation Overview

admin — Tue, 14 Sep 2021 04:50:14 +0000

The QIC-WD evaluation was conducted with the support of the Virginia Department of Social Services to determine if a Case-Supportive Technology intervention was effective in improving workforce and child welfare outcomes.

Research Questions

The site-level evaluation for Virginia was designed to understand implementation of and outcomes related to two technology innovations: (1) transcription and (2) a mobility application. See the Intervention Overview for more information.

Pivoting During the Pandemic

admin — Wed, 25 Aug 2021 18:50:28 +0000

Pivoting During the Pandemic

This video features workers, supervisors, and administrators discussing the challenges they faced during the Covid-19 pandemic and some of changes that have positively impacted the child welfare workforce.

Watch the Video

Washington Evaluation Overview

admin — Wed, 25 Aug 2021 05:07:41 +0000

The QIC-WD evaluation was conducted with the support of the Washington State Department of Children, Youth & Families (DCYF) to determine if a telework program was effective in improving workforce and child welfare outcomes. The evaluation, as outlined in the Logic Model, was approved by the Washington State Institutional Review Board (IRB).

Washington Intervention Overview

admin — Fri, 13 Aug 2021 05:36:52 +0000

The Washington Department of Children, Youth & Families (DCYF) Child Welfare Field Operations (CWYO) telework program was developed by reviewing policies, practices, experiences and research distilled from materials produced by numerous federal and state agencies (for example, www.telework.gov).

Washington Site Overview

admin — Mon, 12 Jul 2021 20:24:25 +0000

Virginia Intervention Overview

admin — Mon, 28 Jun 2021 19:06:18 +0000

The Virginia Department of Social Services (VDSS) and the QIC-WD designed a multi-phase case-supportive technology intervention to help child welfare caseworkers complete their case notes and other administrative tasks required as part of their job. The decision by VDSS to implement technological supports for caseworkers was informed by two data collection efforts:

1. Listening sessions, held by VDSS staff in each region of the state, and

Virginia Site Overview

admin — Wed, 23 Jun 2021 21:13:28 +0000

The Virginia Department of Social Services (VDSS) is a state-supervised and locally- administered social services system. There are 120 local departments of social services (LDSS) composed of approximately 2,000 employees who are responsible for providing child welfare services.

Virginia Site Intervention Logic Model

admin — Wed, 09 Jun 2021 21:52:50 +0000

Each QIC-WD site developed a logic model to serve as a visual representation of their selected intervention. All logic models included four main components: inputs, activities, outputs, and outcomes. Collectively, these demonstrate the resources and actions required to implement the program, as well as the associated result or changes anticipated through implementation of the program. The hypothesized relationships are represented by the pathways connecting the listed activities and anticipated outcomes. For more information see Site Overview.