Ohio Department of Job and Family Services

Ohio Summary

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Supportive Supervision and a Resilient Workforce

Ohio Department of Job and Family Services (ODJFS) is a state-led, county-administered child welfare system. Ohio’s 83 single-county agencies and two multi-county agencies are responsible for the delivery of child protective services and ongoing case management in Ohio’s 88 counties. In 2017, ODJFS had an annual turnover rate of about 27%. They applied to be a Quality Improvement Center for Workforce Development (QIC-WD) site with the goal of strengthening their child welfare workforce.

Ohio Key Findings

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Background

Ohio Needs Assessment Summary

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Exploration of Needs

Ohio Needs Assessment Summary

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Exploration of Needs

Ohio Intervention Overview

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Coach Ohio, a multi-level supportive supervision intervention, was designed as part of the QIC-WD project to help child welfare staff within the six Ohio implementation counties prevent and mitigate the effects of burnout, secondary trauma, employee dissatisfaction, and disengagement from families and children served by the agencies (for more information see the Site Overview). Coach Ohio initially included two components:

Ohio Intervention Background

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What is the intervention and why was it selected?

Ohio Theory of Change

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The Quality Improvement Center for Workforce Development (QIC-WD) developed a theory of change for the primary area of need identified in partnership with the Ohio Department of Job and Family Services and the nine participating counties.

Secondary Traumatic Stress (STS) – Its Impact on the Child Welfare Workforce and Strategies for Agencies to Address It

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Secondary Traumatic Stress (STS) – Its Impact on the Child Welfare Workforce and Strategies for Agencies to Address It
Posted on November 2, 2021

Secondary Traumatic Stress (STS) impacts both child welfare workers and agencies. This blog post highlights this issue and links to videos and tools agencies are using to address STS in the workforce.

Ohio Implementation Overview

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The Implementation Team

Coach Ohio: A Supportive Supervision and Resiliency Intervention

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Coach Ohio: A Supportive Supervision and Resiliency Intervention

The Ohio Department of Job and Family Services partnered with select counties to implement a supportive supervision and resiliency intervention. This video highlights the experience of workers, supervisors, and administrators who were involved in Coach Ohio, their intervention to support the child welfare workforce.

Watch the Video

Ohio Evaluation Overview

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The QIC-WD evaluation was conducted with the support of the Ohio Department of Job and Family Services to determine if a Supportive Supervision and Resiliency intervention, known as Coach Ohio, was effective in improving workforce and child welfare outcomes.

Coping with Secondary Traumatic Stress

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Coping with Secondary Traumatic Stress

This video features child welfare workers and supervisors discussing the coping skills they use to address secondary traumatic stress (STS).

Watch the Video

Supportive Supervision and Resilience Alliance to Address Secondary Trauma in Ohio: Preliminary Findings on Impact

admin — Wed, 21 Jul 2021 20:58:52 +0000

Supportive Supervision and Resilience Alliance to Address Secondary Trauma in Ohio: Preliminary Findings on Impact
Posted on July 21, 2021

Read about positive early findings related to coping, work-life balance, job satisfaction, intentions to stay, intentions to leave, and secondary traumatic stress.

Supportive Supervision and Resiliency Ohio Site Overview

admin — Wed, 23 Jun 2021 20:39:27 +0000

The Ohio Department of Job and Family Services (ODJFS), through the Office of Families and Children (OFC), is responsible for Ohio’s state-supervised, county-administered child welfare system. Ohio’s 83 single-county agencies and two multi-county agencies are responsible for the delivery of child protective services and ongoing case management in Ohio’s 88 counties. Sixty-three agencies are housed in a county ODJFS department, overseen by county commissioners, and 22 children services boards are stand-alone child welfare agencies overseen by citizens appointed by county commissioners.

Ohio Site Intervention Logic Model

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Each QIC-WD site developed a logic model to serve as a visual representation of their selected intervention. All logic models included four main components: inputs, activities, outputs, and outcomes. Collectively, these demonstrate the resources and actions required to implement the program, as well as the associated result or changes anticipated through implementation of the program. The hypothesized relationships are represented by the pathways connecting the listed activities and anticipated outcomes. For more information see Site Overview.